A hard reset can solve most audio/video, signal loss, hard drive and remote issues you may have with your DISH Network receiver and is the first step for troubleshooting with DISH tech support. A hard reset is easy to perform and can be done two ways:
1. Unplug your receiver.
Find the power cord coming from your DISH Network receiver. If you’re looking at the back of your receiver it’s on the far left side – often marked with a red tag – as shown below.
Follow the power cord to the outlet or power strip it is plugged into and unplug it. Once unplugged, count to ten and then plug it back in.
2. Press and hold the power button or press the reset button.
On the left side of your receiver is a power button. Press and hold the power button for ten seconds then release, your receiver will reset.
Some receiver models have a door, press on it and it will fall down, behind this is a power button in the top left corner and reset button in the bottom left corner. You can press and hold the power button for ten seconds or press and release the reset button, your receiver will reset.
When the receiver turns back on you will see a message that says “Attention Acquiring Satellite Signals”, and once that’s completed it will say, “Downloading Program Guide”. You can press the Select button on your remote or receiver to skip this download. If you were having issues with your program guide showing “No Information Available” or having incorrect times, it is best to let the download complete.
If you performed a hard reset because your receiver was saying “Attention Acquiring Satellite Signals”, give it a few moments after start up. It will usually progress and reconnect to the satellites after a reset.